DB
Demetrius B

1 reviews | Active since Mar 2011

11 Jul 2016, 07:01

MTN you are disgusting!!

<p>After all these years of grinning and bearing MTN's **** of dropped called missing airtime I have enough of it. Last night ( ********** 0) while using the coy 5MB that they offer for "Free" they wiped my almost R30 airtime even before the bundles were exhausted. Called them and obviousley they used every ****** excuse in the book to make it my fault. You know what flip you and your network. Now I understand why people use Vodacom, well I am porting. Enjoy my ****** earned cash, cause thats the l;ast you're getting from me!!</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply12 Jul 2016, 10:13
Official

Good Day Demetrius

Thank you for your post.

Please accept our apologies for any inconvenience experienced.

Kindly note the you were charged from both the free data and airtime due to multiple sessions running on your device. The reason the session deducted from both was due to some of the sessions running at the same time. To avoid this from happening you should log off all your Internet sessions, clear your browser tabs and restrict your background data.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,

Zukiswa

REQ: **********

Best regards,

DB
Demetrius B's update12 Jul 2016, 12:09
Reviewer Update

Multiple sessions one charging from Data one from airtime? Are you ****** retarded? Who does that?