1 reviews | Active since Jan 2018
Mtn you a Joke
I don’t know what else to do ,Maybe the small claims Court will be able to help,I am really not sure what else to do with Mtn ,I have tried everything from swearing to threatening ,to begging and praying that Mtn returns the R12000 that I have transferred into their account by mistake
It’s now short because Mtn took their monthly installment on the 14th of January and it’s something like 11400
I am expecting for Mtn to take another installment on the 14th of February (Valentines Day hey) then it will probably be sitting at 10k
Mtn how long are you planning to keep my money for ?
Mtn you are ********ly keeping my money
Your Call Center is a serious Joke ,go listen to all the recorded calls I have made to You and tell me if you have the right procedure in place to solve problems such as mine
I keep saying that I was told that my query will be resolved from 7 to 14 days ,it’s now over 48 days and counting ,last week Friday I was told to wait for 72 working hours cause there is nothing that they can do either than me waiting for 72 hours ,it’s now another Friday
My personal account is sitting on a minus cause of debit orders that keep bouncing
Ngiyabonga Mtn,you really know how to take away from the poor
???
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have engaged our banking department to process the refund, will do a follow up and update with the outcome.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have engaged our banking department to process the refund, will do a follow up and update with the outcome.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
