MTN Yellow Trader Upgrade what a big mistake!
I upgraded my MTN contract via Yellow Trader. What big mistake on my part.
After receiving the confirmation sms (on 8 November) I phoned MTN's Retention Department on 14 November to only find out that upgrade was never processed and that I had to re-do this. The call center agent assisted me again telepathically.
On 19 November I received a sms stating DSV Couriers is trying to contact me regarding my delivery. I phoned the number the courier agent stated that my parcel is currently in Cape Town and that they want to deliver the parcel.
The problem was that DSV Cape Town does not service the area I stay in, I updated my address details and the lady informed me that the parcel will be sent to DSV George who will deliver my parcel.
Today I phoned DSV George to find out when the parcel will be delivered and I was informed that the parcel was sent back to Johannesburg.
This is absolutely pathetic. First of my upgrade wasnt processed and then the parcel was handed to a courier that does not even know which hub services my town. The best part is there is a MTN Store in my town but their service is awful so I tried to go the online route.
A request is send to MTN warehouse to confirm the receipt of the Handset once is received we will have to cancel the deal and process a new one or you can visit the nearest MTN store
Kind Regards,
Zamokuhle Ngubane
MTN
A request is send to MTN warehouse to confirm the receipt of the Handset once is received we will have to cancel the deal and process a new one or you can visit the nearest MTN store
Kind Regards,
Zamokuhle Ngubane
MTN
Will I get a email/sms confirmation once the upgrade had been cancelled ?
Will I get a email/sms confirmation once the upgrade had been cancelled ?
Thank you.
Will you send me a sms to confirm that the is has been revered.
Regards
Thank you.
Will you send me a sms to confirm that the is has been revered.
Regards