MTN Yellow *******
Mtn sure knows how to rob hard working people of their money and then fold and not answer any question.For the past 3 months i have called and emailed to try and get a response on data usage and missing airtime on my Top Up Contract..I have spoken to 20 different call centre phone jockeys who have 0 idea of whats going on and are teying to problemshoot out a manual with robot like responses..i keep getting transferred and shoved from department to department and still no solution?Not only are you blatantly *****ING money from you customers but the amount of time i have spent trying to resolve this issue is beyond human comprihension..
Good day Milan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that most smartphones today will give you an indication on what your data/airtime was used on. All you need to do is go to the settings/app settings and it will provide you with the information that you require. If you have a content charge, you will find this information under your sms messages.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Milan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that most smartphones today will give you an indication on what your data/airtime was used on. All you need to do is go to the settings/app settings and it will provide you with the information that you require. If you have a content charge, you will find this information under your sms messages.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,