MTN Yellow se voet!!!!

I am so unimpressed recently got a CAT phone on contract with MTN on the 11th Feb 2020. In early April the speaker bombed out. I didn't drop it or cause any damage by being careless. Because of the lockdown i wrote to MTN and also contacted them via their Facebook page to report this. Once I could go into a MTN store to present my problem I am told that they will send the phone away for repair but I must make my own plan for another phone in the meantime as they don't do "loan" phones. I am very taken aback that that is the blunt response I get for a costly phone and contract that is not even 4 months old. Come on guys catch a wake up and get some customer care going here!!!