MTN YELLODATA - HIGHLY FRUSTRATED / TERRIBLE EXPERIENCE

I was debited for the amount of R494.00 from yellodata, I then contacted the call centre to enquire why this debit is so much because I am loaded for the 1gig data at a cost of R99 per month, the consultant by the name of Mandy confirms that last month I used out of data bundle of 500mg of additional data?? so you guys are charging me R395 for 500mg of data???? when I asked the consultant to send me a detailed breakdown proving that I used this additional data I was told that this cannot be done? why is that? how do I believe you that I used this additional data like you say?? when the 1gig of data is depleted I have to switch back to my normal data because I cannot use anymore than what was provided. Now all of a sudden I get charged for this amount but I cant get a detailed breakdown proving that I used this additional data??

this is rather ridiculous that in todays day and age a well established company cannot give me a breakdown of information confirming that I have in fact used this additional data??

I want to see this information? how can you charge me for something and not be able to prove this information??????????

this is terrible to say the least... I will not recommend this to anyone!!! this is **************** to charge me this amount for information that cannot be verified!!!!!!!!!

your sms are electronically based but some months I get notified and some months not? the consultant couldn't answer me this question either? so what kind of business are you running when the consultants cannot answer this question.

and of cos when I requested to speak to a manager she wasn't available? no surprise there. are they ever available?

I am awaiting a call back from the Manger (Zanele) at 1:30pm today

I want this yellodata cancelled effectively immediately!!!!!!!