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Marianne S

1 reviews | Active since Sept 2014

03 Apr 2018, 21:30

MTN Yello Sucker!!!

MTN SUCKS BEYOND THE BORDERS OF ALL SUCKERS!!! Writing a review, I am not expecting a response as I am by now fully aware of the obvious lack of communication s****s, both verbally and written. I have had the last theft instance from this yello' sucker "service" provider. I recharge R180 and then when it doesnt reflect, the incomprehensible mtn "super star/hero" falls flat on hos/her face (yes. I called twice) telling me I NEED TO SEND A BANK STATEMENT TO PROVE THE PURCHASE?! Are you smoking your dead dog's socks?! Dare ***** my money (not first time) and then demand me to go through an admin rigmarole to prove that I AM NOT THE *****? This is even a new for you guys... You are a laughing stock, a shame to this country and definitely not worth even your R5 airtime voucher... Freaking ***** Airheads...

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Replies (2)
MTN South Africa
MTN South Africa's reply05 Apr 2018, 21:09
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Unfortunately for the prepaid do require the proof of the purchase before the can assist you, this is for security purpose.

Please send to them the bank statement.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MS
Marianne S's update05 Apr 2018, 21:48
Reviewer Update
We wanted to, but the very next agent that assisted us denied us the details to submit the proof. Eitherway 12hrs later, the airtime came in. While appreciating a response and apology, the customer service speaks for itself. One has to wonder who has more rights to security, MTN or their customers? We were certainly left feeling like ********* indebted to MTN. These cost customers... I thank you Alice for taking time out though.