MTN Yello *****ing money

<p>Since February 2017 MTN added a debit order on my wife bank account without her full consent. She app**** for a tablet special over the phone when one of the MTN Yello consultants phoned her, with the Tablet they added 3 services (SOSSQUAD is one of these services), a week later, she was informed she did not qualify for the tablet and the deal is off. Our biggest mistake was, we assumed all agreements was then cancelled. But to our shock, MTN has deducted her account every month for a service she never received or has a legal contract with.</p> <p>We (my wife and I) have been trying to stop this since noticing it on my statement in March. We had no success with call centre or assistance. In May we spoke to a assistant, which said they will cancel this but cannot refund us for their mistake, as we should have stop this earlier, after this conversation my wife received an sms that the above was cancelled. yet end of June and now again end of July my wife account has been debited. try to call the ********** but on hold for over 10 minutes every time with no success.</p> <p>MTN has ****** over R1 000 from my wife’s account, not taking bank charges into account. This is not fair.</p> <p> </p>