MtN yello no more!

<p>I would like to know if anyone else has a problem with cancelling a mtn cellphone contract? </p> <p>In Jan I upgraded my contact from to a LG G4. A few days later the phone had to be replaced with the same model because of a faulty battery. 5 months down the line and I found myself back at the store returning my device because of a faulty battery. That was last week Monday. I returned all the contents except for the earphones which I took back to them Wednesday so that it could be sent away for a warranty assessment. </p> <p>I was told this would only take 2-3 working days and they would contact me. Monday I went to the store to find out if I could get a new phone only to hear that my device is still in the storage room and was never sent away for warranty assessment in the first place. </p> <p>The consultants assured me it would be taken care of and that they would contact me with an update. Today I went to the store for an update only to discover that the warranty was rejected because there was a hairline scratch on the device and any imperfection to the device automatically rejects warranty. In other words they did not open the phone up to check what's wrong.</p> <p>I Then told the consultant that I want to cancel my contract. He then gave me a number to call and when I asked him if I could call from the store because I do not have a phone he said I cannot. I had to drive all the way back home, borrow a neighbour's phone to call in to the call centre. They told me they cannot pick my account up on the system but that I should go into the store again and they should replace my phone. I drove back to the store talked to the manager who explained to me that basically my best bet is to repair the phone which will take another 3 weeks and see the contract through which is for another 18 months. I said they should hold onto the phone in the meantime. </p> <p>I went back home emailed customer care hoping for some feedback because all the numbers listed for the various departments seem to be ghost numbers and I was put on hold multiple times for almost 30 minutes only to have the call cut before speaking to a consultant. </p> <p>Eventually some robot who takes care of emails got back to me without answering my questions asked in the email and forwarded a migration form. </p> <p>I will complete the form and fax it through and follow the proper cancellation procedure but their service is absolutely pathetic. I want mtn to cancel my contract and keep the device. </p> <p>Telkom is vodacom will always be the best cellular service providers in South Africa.</p>