MTN Yello Data Billing Error

Item: MTN South Africa
Rating: 1
Author: Seila T

I am completely fed up with MTN yello data. I cancelled my subscription in April and yet my account is still being debited. Every time I call in, they tell me about billing errors. You cannot tell me you have been unable to fix a billing error for 8 months?!!! And you cannot even speak to someone like a manager, all they do is log a call to escalate the issue but one never receives feedback or an update on the matter. This is terrible customer service and I would not recommend anyone to use such MTN services ever again.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

29 Dec 2017, 07:25

Good day Seila,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

For us to investigate and effectively assist you with this matter, Please give me more details on your complaint together with your ID and mobile number that is connected to your complaint. Send it to ***

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

MTN South Africa's reply29 Dec 2017, 07:25

Official

Good day Seila,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

Seila T's updateReviewer Update

16 Jan 2018, 19:23

Hi Kabelo I cancelled my service with yello data in April 2017 and yet my account is still getting debited every month. When I call in they tell me they are having billing problems. I am struggling to understand how long this will continue? My ID number is *** and my mobile number is ***. I am currently out of the country so please correspond with me via email on: ***. Thanks.

Seila T's update16 Jan 2018, 19:23

Reviewer Update

MTN Yello Data Billing Error

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