NZ
Ntabazi Z
1 reviews | Active since Jun 2016
23 Oct 2017, 19:53
MTN-Yello Data
I have a contract with MTN, Yello Data which I cancelled in June due to bad service as MTN has been debiting my bank account, and not rendering their service to me as I was not receiving any Data, I called their call Centre and they advised me I should change my APN setting in order to recieve data, I did that and never recieved any data. I cancelled the contract in June 2017 and they still billing my Bank account to date, when I called they always advise me that it shows the contract has been cancelled from their system they have no idea why am I still being billed. please can you assist in addressing the issue as I need my Refund for the months debited after my cancellation.
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Replies (2)
MTN South Africa's replyOfficial
23 Oct 2017, 21:58Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please contact the Yellwo Data group for assistance, please be advised that the Yellow data is not billed on your MTN account, we cannot cancel this from our side.
The contact details as follows:
YELLO DATAContact Details
***
***
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply23 Oct 2017, 21:58
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please contact the Yellwo Data group for assistance, please be advised that the Yellow data is not billed on your MTN account, we cannot cancel this from our side.
The contact details as follows:
YELLO DATAContact Details
***
***
Kind Regards,
Alice van der Merwe
Best regards,
NZ
Ntabazi Z's updateReviewer Update
23 Oct 2017, 22:14Good day
Please note I've contacted the Yello Data team number of times and they keep on advising me that the contract has been cancelled from their system however they still billing me for a contract that I cancelled.
NZ
Ntabazi Z's update23 Oct 2017, 22:14
Reviewer Update
Good day
Please note I've contacted the Yello Data team number of times and they keep on advising me that the contract has been cancelled from their system however they still billing me for a contract that I cancelled.