MTN y'ello Useless

Item: MTN South Africa
Rating: 1
Author: Allan S

<p>It started with their Insurance underwriters sending me SMS's regarding my claim for a ****** phone. How i was supposed to receive these messages blows my mind, especially considering i specifically requested to be contacted via email or on my landline as i clearly DIDNT HAVE A PHONE! Now i have been in limbo since Tuesday morning, whilst their Sunninghill branch persistently cannot seem to work out how to get a sim swap to activate. It is now been close to 69 hours and counting for this surely straight forward task to be completed. We sent a man to the moon in 1969, yet in 2017 MTN cannot seem to activate a sim swap in 2017. Amazed, Angry and frustrated beyond measure with their incompetence in all the links of their chain! Cannot wait to cancel my contract...</p>

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Replies (1)

MTN South Africa's replyOfficial

07 Apr 2017, 10:18

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for the inconvenience this has caused. Kindly note that we have logged a request with the Network team to process the sim swap directly on the Network.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team
Itumeleng

Best regards,

MTN South Africa's reply07 Apr 2017, 10:18

Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for the inconvenience this has caused. Kindly note that we have logged a request with the Network team to process the sim swap directly on the Network.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team
Itumeleng

Best regards,

MTN y'ello Useless

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