JS
Janell S
1 reviews | Active since Sept 2015
27 Oct 2015, 09:51
MTN Wrongfully taking money from my account
I have sent various mails to MTN about cancelling my cellphone contract as my contract reached its end in September , i also called and was told that there are 3 cancel requests put through on my behalf but my account has still been debited , i am really disappointing in such terrible service.MTN just doesn't care! I will call this *****ing as i have made them aware of this and they still went ahead and took my money.
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MTN South Africa's replyOfficial
29 Oct 2015, 20:10Hello JanellB,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The line is still active on contract which is why you are still being billed, we have requested the relevant team to proceed and move your number to prepaid as per your request on the email that you sent on 2015/08/21 2:01:08 PM.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The line is still active on contract which is why you are still being billed, we have requested the relevant team to proceed and move your number to prepaid as per your request on the email that you sent on 2015/08/21 2:01:08 PM.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply29 Oct 2015, 20:10
Official
Hello JanellB,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The line is still active on contract which is why you are still being billed, we have requested the relevant team to proceed and move your number to prepaid as per your request on the email that you sent on 2015/08/21 2:01:08 PM.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The line is still active on contract which is why you are still being billed, we have requested the relevant team to proceed and move your number to prepaid as per your request on the email that you sent on 2015/08/21 2:01:08 PM.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***