MTN Wrongfully Listed Me With Credit Bureaus After I Paid

I am extremely disappointed with MTN. I cancelled my contract and followed the cancellation process as instructed. MTN advised me of the amount required for early cancellation, and I paid that amount in full.

Despite complying with MTN’s instructions, the account was subsequently handed over for collection and negative information was placed on my credit profile.

My main complaint is the damage this has caused to my credit record. I should not have an adverse listing for an amount that arose after I followed MTN’s cancellation instructions and paid what MTN required from me.

I have proof of payment and have also made a sworn affidavit regarding this matter.

I want MTN to immediately correct/remove the adverse information relating to this account from all credit bureaus to which it was reported, correct its account records, and provide me with written confirmation once this has been done.

I should not have to suffer damage to my credit profile because of how MTN processed my cancellation. I want my credit record corrected and my name cleared without further delay.