MTN wrongfully blacklisted my phone- Belongs to a different network

I am writing to express my serious concern regarding MTN’s wrongful blacklisting of my phone which is not even connected to their network, a phone that was not even bought at their store It is now about three weeks that my device has been blacklisted by MTN , this has rendered my phone unusable, despite the fact that i am not and have never been a customer of MTN . I use a Vodacom sim card and the device was lawfully purchased from Vodacom

I need compensation and i am requesting immediate removal of my phone from MTN’s blacklist and a formal explanation for how this mistake occurred. I also request written confirmation once device is cleared

Please treat this matter with urgency. I will escalate the issue to Ombudsman if no resolution is provided soon. Communication should be on email as i cannot make or receive call.

Email: ***