CB
Charl B
1 reviews | Active since Apr 2011
05 Dec 2015, 06:01
MTN wrong Billing
Mtn blocked my account and after i phoned them(808) they indicted i owe r2500 that was outstanding for 90 days!!All invoices from jan 15 to oct 15 shows my acc is paid and no 30,60 or 90 days outstanding.Then BAM on Nov 15 statement there is R1500 outstandingfor 90 days.<br> Emailed legal dept,phoned legal dept but no one picks up or replies to my mails!!!My line is now suspended because of their mistake.This is so unproffesional and if they make contact with me i'm going to cancel my contracts with them and move over to vodacom.
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MTN South Africa's replyOfficial
08 Dec 2015, 15:08Hello bezfam,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
There was a debit order that returned unpaid end of February 2015. Kindly note that we have sent you a statements dating from January 2015 till present so that you can see where the shortfall was.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
There was a debit order that returned unpaid end of February 2015. Kindly note that we have sent you a statements dating from January 2015 till present so that you can see where the shortfall was.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply08 Dec 2015, 15:08
Official
Hello bezfam,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
There was a debit order that returned unpaid end of February 2015. Kindly note that we have sent you a statements dating from January 2015 till present so that you can see where the shortfall was.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
There was a debit order that returned unpaid end of February 2015. Kindly note that we have sent you a statements dating from January 2015 till present so that you can see where the shortfall was.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,