Mtn worst thing ever
<p>I took the mtn my choice black Friday special</p> <p>The service provider is never late to debit my account but now my data has disappeared after this number stop which I did.</p> <p> </p> <p>It seems like no one can assist me except the store where I took the contract.</p> <p>I think this is extremely unfair in the technological times we are living in .</p> <p>I need to drive more than 100 km to the store.</p> <p>The consultant is not responding to my emails and for all I know I will go to the store with no assistance.</p> <p>I have been more than patient with mtn and I am.actually rethinking the contract and will be complaining with the ombudsman for ********* marketing </p>
Dear Phuti,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Phuti,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,