1 reviews | Active since May 2012
MTN WORST TELCO EVER!!
Hello Peter,<br> I have had it with MTN and I thought to have one last place to attempt to arrest my problem.<br> I had been with MTN Contract for over 14 years now, and never had I ever been cut off or barred from making calls until today.<br> I was on a very important business conference call and then I was notified that my airtime is exhausted. I have an MTN contract and have never set a credit limit. My bills have run upto R6000 before and never did my debit order ever failed for the past 14 years.<br> Then I got an sms from MTN that my credit limit of R1498 was exhausted and my services have been suspended. I tried to reach MTN customer care on *** but couldn't, because even that was barred because my outgoing calls were suspended. I finally reached them with 808.<br> I have tried since morning to speak to someone to help restore my service all to no avail. I have had conversations with 3 MTN Customer care FAITH, SIBUSISO (Credit), Zandile from MTN Contract. All of them promised to restore my service, but all to no avail.<br> I have lost atleast R34000 today from not concluding the transaction and I don't know who else to help. This is a VERY BAD WAY TO TREAT A 14 YEAR LOYAL CUSTOMER! PLS HELP!!<br>
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
According to our records, a credit has been processed and the suspension lifted.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
According to our records, a credit has been processed and the suspension lifted.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
