MTN Worst Store Durbanville

Very slow and unprofessional service.Worst customer experience ever.I don't want to even give 1 star but forced to just to post my very bad experience.They don't deserve this 1 star.I went to apply for a cellphone contract at MTN Store Wellington road in Durbanville and keep my cellphone number.The next day I received a notification that my my 100 contract for a Samsung Galaxy S8 at R599 per month was approved.I went to collect my new phone only to be told that the porting was not successful and that I must leave without the phone to come back the next day.I said its fine and that I wanted to change the colour of the phone from Orchid Grey to Midnight black.The lady said no problem as the contract had not been concluded yet.On day 2 I phoned numerously with no one answering the telephone.I decided to drive to Durbanville to make contact.I was told no success on porting and was given another number to call them on.Still with no new contract phone I called 35 times on both numbers still with no answer.On my 36 attempt someone finally answered and told me they have no idea when the porting will go through.I decided that to head over to Tygervalley MTN store.This was a day and night experience.I was welcomed with a bottle of water and in 3 minutes received assistance from a very friendly helpful lady who sorted the porting story out in 5 minutes with a telephone call.Tygervalley MTN Direct Store management should be very proud of their staff.They Tygervally branch are very ifficient. I then headed to Durbanville branch where I was told to wait 20 minutes for my phone by a frustrated person who now said that I can not get the midnight black colour phone I asked earlier.This was after I informed her that the Tygervalley branch sorted the porting out.I waited and was told some 35 minutes later that the safe is locked and that I must come back another day.My Cell C number will terminate at midnight and must now wait untill whenever they feel like assisting a customer.After 3 days I feel my patients have been abused.I don't want to go back and keep paying for bad service.MTN as a service provider should be ashamed as they are not being well presented and the public is not receiving a service that they are paying for.Sad.