MTN WORST ( SO DISSAPOINTED)

I have 2 contracts with MTN:

One for almost 3 years (6 months left) (My mobile number one from October 2021 (Home wifi) (2 year contract)

I have been paying both contracts without missing a payment:

The home wifi sim has never been RICA'd ( The Network department only discovered this at the end of November 2022 after I have been in almost every MTN shop between Vanderbijlpark and Sandton, after calling 135 for more than a year after this I had enough and went into the main headquarters where they told me I need to go to the ombudsman, there is nothing they can do for me, They can't see what is the problem, I then told them that they need to put this in writing, and then they started assisting me, after loosing my temper and humiliated myself in front of other people. They told me I should go home and test the internet ( It was resolved) I told them I am coming back the next day to see a senior, I want this contract stopped and be reimburse for all the months I have been paying for something that I didn't get and I want them to pay the rest of my other contract so that MTN can feel how it feels to pay for something which they are not getting. So they stated that they did reimburse me and I get 3 months which I do not have to pay on the other contract which is my mobile number, I calculated the value and see that the credit that they would upload on my contract would finish paying the entire contract(Mobile number), today they stopped my cellphone service which I will not be able to make any calls on my mobile number, They are stating that I should still pay for both contracts the full number and there is no credit on the system. Calling 135, the same old answer I don't know. same as the service I got instore. I called MTN end of November to see if they can assist me, I asked them about the reimbur*****t, they log a request and stated it would take 3-5 business days, MTN will call me. 2 weeks later I called them and received the response - eish sir the ticket was logged to the wrong department. If i did not follow up they didn't get back to me, it has been going on for 1 year and 5 months. and they still expect me to pay.

I have been a loyal customer for 5 years.

I thought about getting 2 new contracts since all my contracts has been paid with MTN but after today they will never see me again. SHOCKING service.....!!!!!