1 reviews | Active since Mar 2011
MTN WORST SERVICE PROVIDER IN THE WORLD
I BOUGHT A PHONE ONLINE LAST WEEK. I ASKED THEM TO PORT MY NUMBER. I GOT CONFIRMATION THAT THE NUMBER HAS BEEN PORTED. THE PHONE WAS DELIVERED ON MONDAY. I CALLED THEM TO ACTIVATE AND WAS GIVEN THE REFERENCE TO SAY THE NUMBER WILL BE ACTIVATED OVER NIGHT. I SPENT 4 HOURS YESTERDAY ON THE PHONE WITH THEM AND STILL TODAY MY PHONE IS NOT ACTIVATED.<br> I HAVE SPOKEN TO THE MTN GROUP SWITCHBOARD WHO IS SO USELESS. SPOKE NOMBUSO, LATTIMORE, IPELENG, VICTOR AND MANY OTHER PEOPLE WHO ALL GAVE DIFFERENT INFORMATION.<br> I WAS ADVISED THAT I WILL REGRET MY DECISION OF JOINING MTN AND I IGNORED THIS ADVISE BUT NOW I SEE THAT MTN PROBLEMS ARE CONTINUING. <br> I ADVISE YOU TO SWITCH FROM MTN. <br> I HAVE NEVER EXPERIENCED SOMETHING LIKE THIS WITH OTHER NETWORK AND I WILL NEVER ADVISE ANYONE ON THIS EARTH TO HAVE AN MTN CONTRACT.<br> <br> PLEASE SEND SOMEONE TO COLLECT YOUR PHONE TODAY. <br> THIS COMPANY IS USELESS. #MTNMUST FALL
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to management team of MTN Direct for urgent attention. please note that they will revert back to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to management team of MTN Direct for urgent attention. please note that they will revert back to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
