MTN - Worst service provider in the Country.

I would strongly advise against ever taking out a contract with MTN. I have worked in Sales and Customer Service my entire career, and I have never experienced service this poor.

MTN deducted a double debit on my very first payment, and it took weeks of phone calls and emails just to have the refund processed. Once this was finally resolved, my account was wrongfully suspended, leaving me without phone service for the entire month of December. Then, without any explanation, my account was suddenly active again in January.

To make matters worse, I received a new statement demanding payment for both December and January—despite the fact that I was unable to use my phone for December due to MTN’s error.

I have spoken to over 20 agents with no resolution. Emails take weeks to receive a response, and when they do, there is no conclusion or accountability. Calling is just as frustrating, with lines constantly busy. I have repeatedly requested a call back from management, and not once has this been actioned.

This experience has been extremely disheartening and is a true reflection of how poor customer service has become. I have reached a point where I have simply given up, as continuing to try feels completely pointless.