MTN- WORST SERVICE PROVIDER IN SA!!!

Good morning ,

I am utterly disappointed in the service received from MTN . I consider myself an important client considering I pay R2500pm for a personal line.

On Monday the 28th of May I visited the MTN store in The Grove mall to migrate my package from a Ski Supreme to a MTNCHOICE +M package . The consultant ( Sharon ) told me that she will call me within 2 days to confirm the price of the package before we process the migration. On the 29th I received a sms informing me that the package was successfully migrated. At this stage the consultant haven't given me a call to confirm the package. The next day ( 30th ) I tried to call from my device. I couldn't make any calls because all of a sudden I didn't have any airtime / minutes. I went back to the store to find out why my package was changed without my permission and why I don't have any airtime. The consultant was very rude and told me that if I wanted to make calls so bad , why didn't I go buy airtime. so she wants me to take out money for airtime to fix her mistake. Then she told me that my billing date is the 14th so I need to wait until then before I can call again. After a long fight in store ( While the other staff is laughing at the complaining customer ) she told me that she will log a complaint to find out why I don't have any airtime. she told me that she will call me within 2 days to give feedback. Its been 2 days, I still cant make calls and I still haven't heard anything from her.

This is unacceptable!!! MTN is the worse service provider in SA when it comes to after sales service!!!

I will go back to the store today and Sharon ( The consultant ) Abetter have this sorted out!