MTN Worst service provider in SA

We renewed our contract in August 2020 at an MTN agent in the Strapp Building in Bethlehem, MMTV. From the get go we had problems. So herewith a shortened version of the issues: My contract was submitted to MTN national without me signing it. Mswati Hlongwane from the agent was unable to provide us with the contracts when we went in to collect the devices and he offered to send me the contract via email for me to sign. Yet this never happened. on 28 and 29 September 2020 I sent him a reminder, but he did not respond. In April, Marietjie from the same agent phoned me asking to come in to sign the contracts as they are being audited and will get into trouble if it is not signed. I refused since no one cared to respond to my requests when I asked for it and at the time we had a query on the contract that was loaded and the unsigned contract was part of this query. In October 2020 we realised that there was a problem with the data that was loaded on the router that formed part of the laptop deal we were offered. When we wanted to use it, a message came up that there was no data. We went in twice to Mswati Hlonhwane who both times, said nothing was wrong. In May 2021 we took this to an agent in Bloemfontein sine we could not resolve the matter in Bethlehem. She wanted the contracts and requested it from the agent in Bethlehem. To this day I do not know whether she requested it or the agent in Bethlehem just didn't respond to her request. On 14 June 2021 I visited the agent in Bethlehem to obtain the contracts. Christiaan van Zuylen offered to help me as Mswati Hlongwane was unable to assist. He logged an request on my behalf for a refund for the months that we were unable to use the data. Two weeks later I submitted a query myself to MTN customer care since no feedback was received from Christiaan van Zuylen. MTN's response was that it was the agents responsibility since they loaded my contract. I went back to the agent and asked to be assisted by Dries Visser who Mswati Hlongwane referred to as his manager. On 8 July Dries Visser confirmed that the wrong amount of data was loaded for us. I asked him as well for a refund, but according to him he cannot log my query if my contract was not signed. I did not want to sign it, because that formed part of my query. However, I was put in a situation where I had no choice than to sign the contract. To this day (31 July 2021) I have not received any feedback from Dries Visser other than he is giving them a hard time. In desperation I contacted the agent that managed our contracts for a number of years in Bloemfontein. As an agent herself, she confirmed MTN's feedback that it is the responsibility of the agent to load and if there is a problem, to do a refund if they made a mistake. Obviously this agent in Bethlehem does not want to take responsibility for the refund and is dragging this out in the hope I give up.

I am so tired of ********* businesses that is gladly taking your money, but when they are at fault, they make your life as difficult as possible to not refund you for their mistakes.