MF
Michael F

1 reviews | Active since Jul 2016

27 Jul 2016, 11:00

MTN worst service provider EVER!!!

<p>I have called MTN the entire morning trying to get through to the "insurance" department, however every time I call the person would answer and then not say a word for minutes after that. (Nonkululeku was one of this people)</p> <p>I have also called the client services department and asked them for a policy schedule reflecting my cover and my contract has almost reached two years and to date I have not received anything from MTN, this is definitely the worst service provider EVER. I have spent hours sometimes on the phone with MTN and they never actually help you or even want to help a person.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply27 Jul 2016, 18:46
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********