AV
Adre V
1 reviews | Active since Dec 2015
18 Dec 2015, 11:52
MTN - WORST SERVICE PROVIDER EVER
I pay my account, always on time! This is the 3rd time they are saying my account is overdue and that they will cut my service due to this.<br> <br> I have tried to phone the call centre numerous times, Sent emails and mgs on Facebook to see if anyone can help me.<br> <br> MTN is going to make my credit score look bad. I really cant even begin to explain all the frustrations they give me.
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MTN South Africa's replyOfficial
21 Dec 2015, 11:33Hello Adre03,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you do make payments every month however we did not receive payment for the November 2015 invoice and now there are two invoices that needs payment as the December invoice is also due before the 03 January 2016.
If you have made payment, please forward us the proof of payment so we can allocate it into your MTN account. You can contract our Customer Care on 808 for this or take the proof of payment to your nearest MTN store.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you do make payments every month however we did not receive payment for the November 2015 invoice and now there are two invoices that needs payment as the December invoice is also due before the 03 January 2016.
If you have made payment, please forward us the proof of payment so we can allocate it into your MTN account. You can contract our Customer Care on 808 for this or take the proof of payment to your nearest MTN store.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
MTN South Africa's reply21 Dec 2015, 11:33
Official
Hello Adre03,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you do make payments every month however we did not receive payment for the November 2015 invoice and now there are two invoices that needs payment as the December invoice is also due before the 03 January 2016.
If you have made payment, please forward us the proof of payment so we can allocate it into your MTN account. You can contract our Customer Care on 808 for this or take the proof of payment to your nearest MTN store.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you do make payments every month however we did not receive payment for the November 2015 invoice and now there are two invoices that needs payment as the December invoice is also due before the 03 January 2016.
If you have made payment, please forward us the proof of payment so we can allocate it into your MTN account. You can contract our Customer Care on 808 for this or take the proof of payment to your nearest MTN store.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng