MTN - WORST SERVICE PROVIDER EVER!!!!!

MTN Data Bundle ********** 07.

Let me start in the begining. My data bundle runs 14th of the month to the following 14th. In July as usual I got the 5 gigs of data which did not last to the end of month as it did previously from March 2016 I had never run out.

I called into Pinetown branch of MTN I got no help as to why my data vanished. I then bought a gig at the cost of R160.00 that did not last. So went back to Pinetown they sent a query to date I am still awaiting a reply to that.

Because of the bad service I got from them I went to Westwood Mall Branch there a woman by the name of Sonali helped me by phoning head office to find out why I am still am awaiting Head Office to send me feed back.

I then bought another gig at R160.00. When I got home no data so I phoned spoke to a gentleman as Sonali was not available asked why no data was told that I need to load it myself. Please can you tell me how to load the data as I have a modem only, was told that was not his problem. He gave the the number of the Regional Manager for KZN when I asked fo the manager. I then phoned Sivan and he helpfully loaded it for me.

My saga now continues that did not last. I have now used 7gigs of data and have done nothing different. Very long and many many phone calls to Sivan as well as SMS 90% of the time he never returned calls. I then got my new months data of 5 gigs that only lasted a few days. Back to Sivan and no luck. So I purchased another gig from Westwood Mall as well as taking my computer and modem to check had all the apps as well as updates disabled by the new manager Mohamed. This did not help - that data was gone as well!!!

My saga continues as I them spoke to NAZ the Manger of MTN always given some excuse or the other. After more that 100 phones calls to Naz she gave me a gig of data guess what that only lasted 4 hours phoned her back and was told I would have to wait until the 13th Sept to be able to see what has happened.

Well I phoned on the 13th was told Naz was on leave and that was that. I find this to be very disgraceful as well as not very good business practice to not have informed me or somebody else to do so. I could go into more of the phone calls but this would take a month of Sundays to record all this.

I sent Naz an sms to ********** 22 on the 8/9 as well as 11/9 cancelling my contract to date no reply. I phoned that number and was told that they dont check SMS's this I find very confusing as when they don't answer the automated voice tells you that you don't need to leave a message one has been sent by MTN.

In conclusion I would like to say that in two months 13 gigs of data when I only use it for emails and Skype as well as whats app.I need this to be sorted out as well as my contract and stop order cancelled.