EJ
Elvia J

1 reviews | Active since Dec 2011

12 Aug 2015, 13:59

MTN WORST SERVICE PROVIDER EVER!!!

Good day,<br> Can you please advise my buy out amount from MTN accounts as I am sick and tired of you @&**#@ *****ing my money !!!!!I constantly receive sms's from MTN stating that I need to pay X amount which I have been paying nonstop (apart from my invoice) !!!!You are the worst service provider full stop and I will not be spending another sent with you or your ***********/thieving organisation !!! I have been with MTN for more than 10 years now and spend more than 30 000 per year on this **** that you call service !!! My next writing will be launched at hello peter as well as any site where I can expose the poor service that your company provides !!! There is no help for the past two months or any available consultant as you always experience: \ high call volumes"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;883379;1004;13;2;0;0;0;0;2;NULL;NULL;NULL;15/08/03 8:00;15/08/12 12:02;Warranty Claim Approval Taking weeks!;;Renault SA;***;My car broke down over 2 weeks ago, and took it to Renault The Glen on Monday 03.08.2015. They confirmed that they will need to get in touch with Renault SA, as the engine seized and they needed to go through the claim process. The car is still under warranty and only on 60 000km. My frustration is that I am inconvenienced DAILY as I have no courtesy vehicle, I'm struggling to get to work and back home , and STILL don't know whether this claim is approved or not. This is absolutely ridiculous! As a customer, I should not be a victim of the internal business processes?? Pathetic customer service. Your claims process needs reviewing and the fact that you don't have turnaround times is insulting, because you can decide how long YOU want to take to get this resolved.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;840063;424;14;2;0;0;0;0;2;NULL;NULL;NULL;15/08/12 13:40;15/08/12 12:04;APPARENTLY I STOLE FROM THEM!;9,10E+12;;***;I went to Dis-Chem to buy monthly prescription medication .At the till they billed me more than I know my medication cost. They said its because I did not pay for my previous medication pick up? I always pay, how could I walk out with the white HUGE cage where they put the medication in, tie it with cable ties etc.?<br> <br> When I said I did pay for it, the teller cut it open and put it in a bag with other things, they said I need to go the back with them. They had the manager on me, the pharmacist, the till manager everyone and said but it wasn't scanned. <br> Well everyone make mistakes, but to make me feel like a ******** after using them year after year for my medication-the exact same medication as always why on earth will I decide to walk out this time? <br> <br> I demanded to check the till slip of that day, they got the till slip and saw its not on the slip, well then its clear the teller made a mistake NO I just got the death stare, \did you just walk out?\"" NO I did not! \""But are you sure??\"" YES! \""What type of medication is that? The CCTV cameras will show us.\"" was the type of questions to me.<br> <br> I think they could've handled a lot better- now I do need \""special\"" medication for the situation."""

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Replies (1)
MTN South Africa
MTN South Africa's reply31 Aug 2015, 10:02
Official
Hello Elvi,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Please note that cell number *** has expired, you can request for the upgrade or to convert this number to pre-paid, please use all the data left on this sim card for account N***.

A***: Please see the email formation sent to you.

Kind Regards,

Alice van der Merwe