RA
Rowan A
1 reviews | Active since Nov 2019
14 Nov 2019, 15:15
MTN WORST SERVICE PROVIDER
March 2019, I received an upgrade call from MTN (durban #) to upgrade my laptop. I never received the laptop, and have been paying for it now for 8 months. I have made several calls to short out the problem, but NO ONE ever comes back to myself. I even went to MTN 14th Ave Johannesburg in Aug 2019. I was assisted by Lefa *** 639 70, he promised to short it out within 7 working days. Nov 2019 NOTHING HAS BEEN SORTED OUT. WE HAVE 8 DEVISES AT MTN, WE HAVE BEEN WITH MTN APPROX 18 YRS. I AM CANCELLING MY CONTRACTS AS SOON AS THEY END. WORST SERVICE EVER.
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MTN South Africa's replyOfficial
03 Dec 2019, 10:31Good day Rowan,
It is with great concern and regret we received your post outlining the problem you had with our service.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it
Please note that I am investigating the matter and I will revert to you shortly.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
We look forward to continuing serving you as a valued customer.
Regards:
Brian Tshabalala
MTNSA
It is with great concern and regret we received your post outlining the problem you had with our service.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it
Please note that I am investigating the matter and I will revert to you shortly.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
We look forward to continuing serving you as a valued customer.
Regards:
Brian Tshabalala
MTNSA
MTN South Africa's reply03 Dec 2019, 10:31
Official
Good day Rowan,
It is with great concern and regret we received your post outlining the problem you had with our service.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it
Please note that I am investigating the matter and I will revert to you shortly.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
We look forward to continuing serving you as a valued customer.
Regards:
Brian Tshabalala
MTNSA
It is with great concern and regret we received your post outlining the problem you had with our service.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it
Please note that I am investigating the matter and I will revert to you shortly.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
We look forward to continuing serving you as a valued customer.
Regards:
Brian Tshabalala
MTNSA