Mtn worst service provider

We are heading for a year now and this matter is still unresolved, they are still investigating as you can see below response: Good day Team ,

I trust you are well.

Kindly not that I acknowledge the receipt of the below cancellation dispute , and I will provide the escalation process to be app**** to resolve the below query.

I am am currently doing an investigation , and I will will provide feed back once concluded.

Thank you for contacting MTN Saves Support.

Kind Regards, Mfundo Mthethwa MTN Saves Support.

But........ the arrears keeps going up, the monthly statement is send and amount is required. They drag out the investigation, gets you a bad credit score, but still want you to pay for them not doing thrir work, this is a ***** move for me!!!!