1 reviews | Active since Feb 2015
MTN Worst Service Provider
I wrote a complaint about MTN with their debt collectors last year regarding their bad attitude and how they using their status as a big company to destroy people life's. After my complaint MTN responded via a lady by the name on Mantoa Morusi who is the CIP administrator. At first she was helpful but later disappeared after sending the following email.<br> Hi Albert, <br> The matter was resolved and a request was sent through to our legal team to update the payment profile as well. I will follow up with our legal team and revert backk to you on Monday because I am out of office today.<br> Kind Regards, <br> Mantoa Morusi <br> CIP Administrator<br> [Email Removed]<br> <br> Ever since they sent the above email I followed up with MTN nothing happened even though they had said everything will be updated with their legal team. Till today I still have to deal with the rude consultants from Shapiro Shaik headed by a manager with Moyo surname. She is unprofessional and very rude the only thing she said is I should pay or I will be black listed at ITC. I explained my name shouldn't have been handed over cause I did everything right to cancel my contract. I will continue to write until they hear me.
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we were unable to access your account as the MTN account number and/or ID number are not added to this post.
We have however tried to contact you on the cell phone number added to this post however a gentleman answered and told us that we have called the wrong number.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we were unable to access your account as the MTN account number and/or ID number are not added to this post.
We have however tried to contact you on the cell phone number added to this post however a gentleman answered and told us that we have called the wrong number.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
