MTN - Worst Service Provider!!

A real joke, this company! First of all when the contract was approved and taken out with MTN, I was advised by the sales consultant that my Makro voucher will be delivered with my device. Nothing came, later found out that I would need to email them to claim the voucher - this process was told to take 3-5 working days, it’s now gone 8 working days and none of their representatives know what’s going on and neither can they provide me with feedback regarding this. To add to MTN’s bad service, last night I had my internet had disappeared. All of our devices just couldn’t find the router, the Wi-Fi light on the router is off and doesn’t ever come on anymore. I called in 4 times yesterday and all of the representatives had asked me to do the same thing, “switch off the router for 15 minutes and switch on again”. Nothing happened after 4 times, it’s still the same. I had given up on MTN and trying to resolve it late last night and decided to switch the router off the entire night, switched it on this morning and what do we know, MTN is still the worst service provider, still no internet. So I called in one last time, and guess what, they had asked me to try again. Still nothing. Now they say that the coverage department is off this weekend and can only assist on Monday! This is a home router and home routers need to be on during the weekend because homes are full on the weekends!! So how the heck can MTN have a department off on a weekend when they are supposed to be providing a service to their clients? MTN needs to call me to collect their bunch of dirt service SIM card and router and cancel my contract with them immediately. First and last contract with MTN! Useless services, useless hardware and useless protocols!!