MTN - WORST SERVICE PROVIDER

Worst service provider to deal with . Have the most *********** staff who respond to emails almost 10 days later, as a result cancellations are delayed and we have to pay for an extra month . This was my experience with a business contract .

On the personal side I signed a month to month deal in January 2024 for Home Premium and another for 200 gigs data. My email was captured as incorrectly as a result I wasn’t receiving invoices . I called in to rectify this in July and have received an invoice for the very first time today 5/11/2024 .

I cancelled the 200 gigs data end February but MTN continued to bill me right up until October 2024

I was told that the matter is under investigation on 22/10/2024 and despite my numerous phone calls there is no resolution. It like banging your head against a brick wall