MTN worst service provider.

MTN has to be the worst mobile service provider in the entire universe, I previously had a contract with MTN about 4 years ago, the account was handed over the Lawyers when I hit rock bottom and lost my job and could no longer afford to pay it monthly, however I still made arrangements with the Lawyer to pay it off completely and was issued with a paid up letter.

Fast forward to 2019, I'm now financially stable, have a stable job and have a good credit rating, so I decided to go apply for a new MTN contract on the date of 08/06/2013, I was assisted by a very helpful Customer Service Consultant by the name of Xolani at the MTN Sandton City store, I sent him all the details he required bank statements, payslips & proof of residence etc. He captured my details and I signed the agreement. Since Saturday I had no feedback nor the response so I decided to call the store and spoke to Xolani who informed me that the application was rejected as the contract I previously had still showed as not being paid off and that the Legal department of MTN needed to clear my name, trying to gett hold of the legal department has been a nightmare as I'm being sent back and forth from one division to the other, it's like this MTN legal division does not exist at all, I paid off that account and have the proof that I paid off the account.

Can you please contact me to sort this mess out, I'm not asking for much, I just want my name cleared that I paid off my account, I don't care about the contract application anymore, I will go to another service provider that will treat me as customer.