MTN worst service provider

This my e-mail sent to MTN on Tuesday 20th November and still to date i have not recieved a respons from MTN SCREEN SHOT NO1 AT_ ********** 743620END "Screen shot NO: 1&2 displaying time and confirmation sms was received for the purchase of a data bundle." SCREEN SHOT NO:2 AT_ ********** 209252END Screen shot NO:3 displaying time i 1st contacted a Mtn service consultant to enquire as to why the data bundle was not reflecting my side when doing a balance enquiry, she then confirmed the purchase and also assured me that my remaining airtime balance is safe and data is reflecting on her screen and that I shouldn't worry. SCREEN SHOT NO:3 AT_ ********** 529584END

SCREEN SHOT NO:4 AT_ ********** 990932END Screen shot NO:4 Informing me that data bundle is depleted witch was correct. Upon witch i again done a balance enquiry, to my surprise and dismay everything had depleted, DATA BUNDLE, AIRTIME including WOW BONUS DATA that i was now using instead of still having my airtime.

SCREEN SHOT NO:5 AT_ ********** 394424END Screen shot NO:5 displaying time i contacted a Mtn service consultant again to enquire about my airtime and the answer he gave me was utter ******* and made no sense at all. MTN CONSULTANT informed me that on his screen it shows that the data was only loaded at 6:00am and that i was using my airtime (witch i was assured is safe) to browse the internet. I don't know who is wrong or responsible for my loss but it certainly is not me or any fault of mine neither is it due to (background apps and all that ******* we always told) I am demanding that Mtn corrects this and refund or reimburse me for my loss. Thank you Im in possession of the screen shots