1 reviews | Active since May 2018
MTN - Worst service provider
Worst Service ever received,
After doing an upgrade over the weekend of 12 May, our lines was suspended.
I have made 6 attempts to get this resolved but to no avail. The expect me to pay for these days, but I have no service.
The have also, without our permission, removed certain details from this account. No one at MTN call centre is willing to assist to resolve this problem. I have spoken to 2 different supervisors, which have promised to phone me back within 30 min, which never happened.
My matter is still not resolved and no one at MTN seems to be capable of this.
Worst of all is that I can not even phone their call centre, which is a free number from an MTN phone, from my phone, due to the suspension.
Thank you for your post.
We sincere apologized for any inconvenience incurred.r
Mr .Nieuwenhuizen we do pick up that you have authority on the account.
The lines has been activated. Payment received. Account balance R 606.25.
The lines was suspended due to the un-billed invoices balance for May month is more than the credit limit, the invoices for May is not as yet finalized the request was sent to the Credit management department to increase the credit limit on the account for the 4 lines.
We do pick up that the request was sent to the Revenue service to cancel the contract for cell number *** due to client do not want this anymore as per order number TV***. Ref ***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.r
Mr .Nieuwenhuizen we do pick up that you have authority on the account.
The lines has been activated. Payment received. Account balance R 606.25.
The lines was suspended due to the un-billed invoices balance for May month is more than the credit limit, the invoices for May is not as yet finalized the request was sent to the Credit management department to increase the credit limit on the account for the 4 lines.
We do pick up that the request was sent to the Revenue service to cancel the contract for cell number *** due to client do not want this anymore as per order number TV***. Ref ***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Kindly be advised that we have engaged with our credit management department to urgently assist with increasing the credit limit,awaiting for feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Kindly be advised that we have engaged with our credit management department to urgently assist with increasing the credit limit,awaiting for feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,