RM
Russel M
1 reviews | Active since Feb 2012
13 Mar 2015, 12:33
MTN WORST SERVICE PROVIDER
I called MTN to cancel my contract .I held for 30 minutes.George anwered when i ask why it takes so long he responds that he has been available for 10 mins .<br> When i asked him to transfer me he drops my call <br> 2nd attempt again takes 30 mins to get an operator this time Tumelo Nyamane answers ,i ask to speak to a manager and he also drops the phone in my ear<br> 1 hour of my time wasted and still nothing resolved <br> PATHETIC SERVICE !!!!
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MTN South Africa's replyOfficial
20 Mar 2015, 10:52Hello russelmasher,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply20 Mar 2015, 10:52
Official
Hello russelmasher,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***