MTN - WORST SERVICE IN THE HISTORY OF SERVICE

As I'm writing this I wonder of it will make a difference looking at the number of complaints and they are increasing. MTN DOES NOT CARE ABOUT THEIR LOYAL LONG STANDING CUSTOMERS - WE ARE A NUISANCE TO THEM. One star is too much for MTN with the number of complaints. Where does one start with a company that deals with their customers with such disrespect. I have been trying to get hold of their elusive Retentions Department for about 4 years. I have submitted my number to them, consultants have submitted my number to them and lastly Gail from MTN Liberty Mall committed that they will call me - this was in September 2019. I still have not recieved a call from them yet. I am begining to wonder if this department even exist and is used to get unsatifactory customers off their backs.

I have three issues stemming from four years ago and and the most recent September. MTN does not repect their customers to even try and resolve the matters adequately. These big companies believe they can treat us anyway they like and we must accept it. They frustrate us with holding on and refering to another department (in my case that does not exists). The time will come that they will beg us for business.

MTN I GIVE YOU LESS THAT ZERO STARTS FOR NO DEALING WITH YOUR CUSTOMERS ADEQUATELY AND IGNORING YOUR LONG STANDING CUSTOMERS. YOU ARE ALSO *****ING MY SONS AIRTIME ON PAY AS YOU GO. HE PUT IN AIRTIME AND THEY JUST REDUCE WITHOUT HIM EVEN MAKING A CALL.

YOU ARE THE WORST CELL SERVICE PROVIDER.