1 reviews | Active since Dec 2015
MTN - worst service in South Africa:
To be honest, I am utterly disgusted in how I've been treated by MTN.<br> <br> I have been with MTN for many years and have never really been too pleased with the service but it was easier to put up with the mediocre at best service than changing to another provider. Until now, because MTN has now lost me as their customer for life (once my contract is terminated or expires).<br> <br> Long story short, I've had enough of MTN and was going to get a quote for Cell C to buy out my contract (as part of their offer). I went to the Northgate MTN store to get the quote in writing, instead they tried to retain me on Friday 27 November) and after speaking to Retentions they gave me a quote to buy out my phone (which I am very unhappy with due to it being mis-sold to me by MTN, poor camera etc.). A week later I came back with money to pay for this and was told I need to go to the Northgate Service Centre, there I was basically told I am crazy and this can't be done, I would also like to add that I couldn't get hold of MTN Northgate for 3 days straight.<br> <br> Martin Scheepers (the manager Serivce Centre) tried to help me but today told me he can't do anything, even though my expectations were mismanaged.....
Thank you for your post.We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Area Manager in MTN Northgate Mall for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Area Manager in MTN Northgate Mall for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
