MTN - Worst Service in SA

After waiting a month (4 weeks) for my sim card to be ported, it was shocking to find that I didn't have any airtime or data.

The consultant then only indicated that it will be loaded on the 12th of each month.

Today is the 13th of June and to my astonishment I am still waiting for my airtime and data. After having to call in once again, the new consultant Mokgomo indicated that the date has been moved to the 14th of the month.

Why was this not discussed when I signed the contract?

Why was the date changed from the 12th to the 14th of the month?

Please sort out the issues on your side and provide me with the service that I am paying for!