MTN WORST SERVICE, I'M VERY DISAPPOINTED

I am writing to file a serious complaint about MTN cellphone insurance. Despite paying on time without any issues, MTN has given me nothing but the runaround with no communication. My job requires me to be always reachable, especially when working remotely, but MTN has been completely unresponsive and unhelpful.

MTN is quick to debit money from my account, but when it comes to fulfilling their role as an insurer, all I get are excuses and no communication. The customer service line has been telling me "we will call you back" since last week, but I have yet to receive any follow-up. This is unacceptable. Not only am I dealing with the trauma of being ******, I had some form of consolidation thinking that my service provider will have my back in the time of need.. Oh I was so wrong.

Due to not having a functional cellphone, I have been losing business opportunities. I chose MTN thinking they would be reliable, but I have been proven wrong. I am extremely disappointed and frustrated with MTN's service.

I never had these issues with Vodacom, and I deeply regret taking a contract with MTN. I strongly warn others to stay away from MTN's cellphone insurance. Their service is a complete disaster.