MTN worst service experience ever!!!

I have a contract with MTN network for the past 8 years with a debit order instruction in place. This surely was not enough for the MTN store inside Kimberley's Diamond Pavilion Mall on Saturday 18May18 as I attempted to do a swop simply because I needed a small sim (nano sim) for my new cellphone. The lady at the counter asked for R130 (sim swop fee) as well as identification. I handed her the money and my drivers license, only to get a look of dismay from her. So, after about a 30minute argument, I was unable to do a simply thing with my 8 year long network provider because I did not have my actually ID book with me!!!She insisted that a drivers license was not proof enough of identification!!! To make matters worst, I recently upgraded at the same store twice with a copy of my ID and still, she required yet another copy of my ID in order me to get a smaller sim to use in my new cell phone.