MTN worst service ever with insurance claim!!!
<p> I lodged an insurance claim for my iPhone 6 on 11th January. One month later despite trying to call and e mail nobody had contacted me. It's IMPOsSIBLE to get through to insurance and often customer care. </p> <p>Only after complaining on twitter was my phone collected. That was almost 3 weeks ago and since then nobody at Smartphone or The repair Centre can tell me what is happening with my phone. </p> <p>This level of service is *********** and unacceptable. Where is the feedback? Why do the tel lines not work? </p> <p>How can this occur for a service I am actually paying for:insurance???????? </p> <p>I am at the end of my rope and have been left no choice but to write about this incident in my professional capacity as an editor and journalist. </p> <p>I cannot believe this lack of service the unaccountabikity and the unreachable lines. </p> <p>It's completely outrageous</p> <p> Ref number *** </p> <p>Phone number *** </p> <p>No excess should be asked of this claim for the pure inconvenience I have been caused</p> <p> It's diabolical </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Dear Mike
I realised I wrote Jan but lodged claim 11th April
I appreciate your response buft the only way my faith can be restored in MTN is if I receive feedback tomorrow about my phone __ and receive it back ( or a replacement) by next week and if any possible excess costs are waived because of this terrible service . I have been caused untold stress and inconvenience. I simply cannot understand how mtn can operate at such a low level of customer service. I would have given no stars if I could.
I look forward to your feedback tomorrow. But have been promised this so many times on so many different fronts from various mtn people that I am sadly doubtful and will unfortunately then be forced to other channels.
Nikki
Dear Mike
I realised I wrote Jan but lodged claim 11th April
I appreciate your response buft the only way my faith can be restored in MTN is if I receive feedback tomorrow about my phone __ and receive it back ( or a replacement) by next week and if any possible excess costs are waived because of this terrible service . I have been caused untold stress and inconvenience. I simply cannot understand how mtn can operate at such a low level of customer service. I would have given no stars if I could.
I look forward to your feedback tomorrow. But have been promised this so many times on so many different fronts from various mtn people that I am sadly doubtful and will unfortunately then be forced to other channels.
Nikki
And yet another week goes by with no phone. No feedback. No customer care. Shame on you! !! How can you operate like this?????????????
And yet another week goes by with no phone. No feedback. No customer care. Shame on you! !! How can you operate like this?????????????
Still waiting mike-- do you think this is an acceptable service? Going on for 7 weeks since I made the claim. I am horrified not to have heard anything from you.
Currently writing a column for Business Times on lack of service in the SA mobile industry.
MTN features most prominently.
Still waiting mike-- do you think this is an acceptable service? Going on for 7 weeks since I made the claim. I am horrified not to have heard anything from you.
Currently writing a column for Business Times on lack of service in the SA mobile industry.
MTN features most prominently.
Going on for TWO MONTHS since my claim was lodged still no feedback from you since your initial response. Have you no shame?????????????????
Going on for TWO MONTHS since my claim was lodged still no feedback from you since your initial response. Have you no shame?????????????????
Mike, since your intial response, I have heard nothing from you. My faith has not been restored. I have now paid the excess on my claim which MTN dared charge me despite a lack of service and now am waiting to hear when I will receive my phone back from repairs. The least you could do is try and get back to me instead of pretend on Hello Peter that you actually give a ****,which you clearly dont!!!!!!
Mike, since your intial response, I have heard nothing from you. My faith has not been restored. I have now paid the excess on my claim which MTN dared charge me despite a lack of service and now am waiting to hear when I will receive my phone back from repairs. The least you could do is try and get back to me instead of pretend on Hello Peter that you actually give a ****,which you clearly dont!!!!!!
MTN, Y0U RESPOND HERE TO LOOK GOOD MTN BUT YOU HAVE DONE NOTHING. I STILL DO NOT HAVE MY PHONE TEN WEEKS LATER. USELESS AND INCOMEPTENT AND OBVIOUSLY DO NOT CARE ABOUT YOUR CUSTOMERS. WHAT IS SO DIFFICULT ABOUT REPAIRING A PHONE AND KEEPING YOUR CUST0MER UPDATED.
THIS IS NO SERVICE AT ALL. IMPOSSBLE TO GET HOLD OF INSURANCE OR REPAIR CENTRE. MY PHONE HAS BEEN GONE FOR ALMOST TEN WEEKS.
THIS IS A COMPLETE FAILURE OF CUSTOMER SERVICE AND YOU OBVIOUSLY DO NOT CARE.
YOU ARE A DISGRACE.
MTN, Y0U RESPOND HERE TO LOOK GOOD MTN BUT YOU HAVE DONE NOTHING. I STILL DO NOT HAVE MY PHONE TEN WEEKS LATER. USELESS AND INCOMEPTENT AND OBVIOUSLY DO NOT CARE ABOUT YOUR CUSTOMERS. WHAT IS SO DIFFICULT ABOUT REPAIRING A PHONE AND KEEPING YOUR CUST0MER UPDATED.
THIS IS NO SERVICE AT ALL. IMPOSSBLE TO GET HOLD OF INSURANCE OR REPAIR CENTRE. MY PHONE HAS BEEN GONE FOR ALMOST TEN WEEKS.
THIS IS A COMPLETE FAILURE OF CUSTOMER SERVICE AND YOU OBVIOUSLY DO NOT CARE.
YOU ARE A DISGRACE.