MTN - WORST SERVICE EVER RECEIVED FROM AN ORGANISATION

I've received absolutely horrible service from MTN - the scary thing is that it wasn't isolated to one individual but seems to be pervasive amongst the entire organisation. I've dealt with over 10 different individuals at 3 different stores (Gateway, PMB Liberty Mall and Cresta) as well as the call centre and every person was clueless, lacking any common sense, had no desire to assist and all promised to call me back. Not one of them have done this to date.

I only need to do a sim swop and no body can help me. Stores blame the MTN system, call centre blames stores, its an impossible scenario and all this time I'm expected to make my monthly payments to MTN - because if I didnt all hell would break lose from their side and they'll throw everything at you to collect their money.

It almost seems as poor customer service is what MTN is teaching their staff. Someone at MTN Head Office should actually read some of the reviews posted about some of their stores on Google and they will be shocked.