NM
Nkosazana M
1 reviews | Active since Apr 2015
06 Jan 2026, 10:29
MTN Worst Service Ever
Worst Service Ever. Cancellation request not honored by the provider.
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Nkosazana M's updateReviewer Update
06 Jan 2026, 10:49I have requested to cancel this service due to poor network that I have complained about for months. unsatisfactory service that most stores could not even take the router in, luckily Melrose Arch store managed to book the device days later as they experienced system issues. I was then guided to email customercare and that was done, but I have been consistently receiving emails from MTN that they have credited my account while their router sits with them.
I have battled for months to cancel this contract.
My bank account was debited yesterday, and I demand my MONEY BACK as I do not have an agreement with them.
Called their Call Centre now, to be told a different process that cancellation should have been processed at the store. WOW, I'm shocked that such a large entity run it's business like a mini tuck shop. This business doesn't have one cancellation process.
MTN, do what's right. I won't be running around. You will compensate me for petrol I guess as I now need to go back to the same store for assistance.
I'm just disgusted to say the least.
I have battled for months to cancel this contract.
My bank account was debited yesterday, and I demand my MONEY BACK as I do not have an agreement with them.
Called their Call Centre now, to be told a different process that cancellation should have been processed at the store. WOW, I'm shocked that such a large entity run it's business like a mini tuck shop. This business doesn't have one cancellation process.
MTN, do what's right. I won't be running around. You will compensate me for petrol I guess as I now need to go back to the same store for assistance.
I'm just disgusted to say the least.
NM
Nkosazana M's update06 Jan 2026, 10:49
Reviewer Update
I have requested to cancel this service due to poor network that I have complained about for months. unsatisfactory service that most stores could not even take the router in, luckily Melrose Arch store managed to book the device days later as they experienced system issues. I was then guided to email customercare and that was done, but I have been consistently receiving emails from MTN that they have credited my account while their router sits with them.
I have battled for months to cancel this contract.
My bank account was debited yesterday, and I demand my MONEY BACK as I do not have an agreement with them.
Called their Call Centre now, to be told a different process that cancellation should have been processed at the store. WOW, I'm shocked that such a large entity run it's business like a mini tuck shop. This business doesn't have one cancellation process.
MTN, do what's right. I won't be running around. You will compensate me for petrol I guess as I now need to go back to the same store for assistance.
I'm just disgusted to say the least.
I have battled for months to cancel this contract.
My bank account was debited yesterday, and I demand my MONEY BACK as I do not have an agreement with them.
Called their Call Centre now, to be told a different process that cancellation should have been processed at the store. WOW, I'm shocked that such a large entity run it's business like a mini tuck shop. This business doesn't have one cancellation process.
MTN, do what's right. I won't be running around. You will compensate me for petrol I guess as I now need to go back to the same store for assistance.
I'm just disgusted to say the least.