SM
Siyanda M

1 reviews | Active since Oct 2016

24 Oct 2016, 17:35

MTN Worst Service Ever

<p> </p> <p>I'm so dissapointed with the service I'm currently experiencing with MTN, I've been a loyal subscriber for almost 16 years, never thought I would intertain the idea of changing to other service providers.</p> <p> </p> <p>I have been calling daily (3 weeks now) to the Credit Department. I had to buy another sim card just to be in touch since the phone I pay for monthly has been cut off service for no apparent reason. I feel MTN is not taking it's customers seriously, or you taking your customers for a ride.</p> <p> </p> <p>You have failed to reconcile my account and now that has become my fault? I have been out of connect for weeks now and no one is bothered despite calls I am making daily and emails I sent. Your call centre is useless, I suppose "your legal department" too.</p> <p> </p> <p>I am so disappointed and annoyed with the service that you render.</p> <p> </p> <p>Please contact me ********** 569, because my MTN number you have blocked it I can/t even receive a simple call back.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Oct 2016, 10:57
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that an urgent escalation has been sent to the Legal Division to assist with the account information breakdown. A call back will be done to rectify and complete request.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.