MTN worst service ever

<p style="color: #555555;">I have been a Mtn customer for over 10 years. Having 3 contracts with them. Due to poor Network services i decided to change to Vodacom after my contract expired. </p> <p style="color: #555555;">My husbands phone number that he is using is still with Mtn. We bought him a new handset cash, which requires a small sim card. We went to a Mtn store 9 o clock in the moring 13 May 2016. They said they cant do a sim swap because the primary number, which is my number. Has been ported to vodacom. A new primary number has to be assigned to the account first, before a sim swap can be done. </p> <p style="color: #555555;">Is now monday 16 May 15h34 and nothing has been done. Mtn store says they cant alocate a new primary number, the call center must do it. The call center say they cant do it, technical services needs to do is. Several mails has been sent to technical support with reference numbers. But nothing has been done. </p> <p style="color: #555555;">Since friday morning my husband has been with no sim card and has lost so much business due to the fact that he cant make or receive any calls. Until now Mtn cant tell me when this will be resolved.</p>