MTN = WORST SERVICE EVER!

In general I have never had an issue with MTN, but this just takes the cake. I bought R400 of airtime on 5 August 2022 via the MTN app, they deducted the money from my bank account and I never received my airtime.. 45 days later and alot of promises and I still have no airtime... (10/08) At first their systems were down and they couldn't help me, the next day (11/08) I was told that they opened a query and it would take 3 days before they would load the airtime onto my phone... 7 days later I still had nothing (17/08) they told me that the query is still open and no one has worked on it. Consultant told me it doesn't take 3 days but rather it could take up to 21days to resolve. The same day I mailed a complaint to MTN and the person that came back to me to me that the issue will be resolved within 24 to 48hrs... Well since then 33 days have passed... I am so disappointed in this Network and their service... I have never received such horrible service filled with such empty promises. Disgusting... And MTN is supposed to be SA's Nr 1 service provider, try SA's nr 1 Joke. I have already purchased a Cellc and Vodacom Sim for all my other mobile phones, I'm definitely converting...