1 reviews | Active since Apr 2015
Mtn worst service ever
Dear MTN<br> <br> After being with you for about 3 months \ON CONTRACT"i have never experienced such bad and poor service in my entire life.. On the 7th April 2015 i handed my Sony experia z1 compact in at MTN shop at Bela Mall. My phone had water damage after taking a picture on the 04/04/2015 a mere 15 cm under water. After waiting 3 weeks i went to pick it up on the 28/04/2015 and absolutely nothing had been done to my phone.. im being told that my phone is insured with legal and they cannot do my repairs ... utter bullS*!T i have a mtn contract on number *** and i also took MTN insurance .. every month my debit order runs never a problem but when MTN has to repair or dish out nothing happens... i want to cancel my contract as this is ridiculous .. i work in the IT sector and are very dependent on my phone now i have to wait again .. <br> <br> i don't have any means on communication but i pay a monthly contract with insurance <br> i need a senior supervisor to contact me immediately so i can sort this out <br> <br> alternative contact number *** """
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***