EH
Este H
1 reviews | Active since Jan 2019
04 Feb 2019, 13:50
MTN worst service ever
I upgraded my phone contract via MTN store call center on the 23 January 2019. They told me it takes 3 to 7 working days fo delivery. I called frequently to follow up and receive my tracking number each time I called they had the excuse of the order not being invoiced yet. On day 4 they gave me a wrong tracking number and when I called again on the same day they told there is no parcel for me. What can I do next? Worst service ever!!
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Replies (2)
MTN South Africa's replyOfficial
05 Feb 2019, 15:30Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will check with the sales department for the type of handset you are looking for and provide feedback or have them contact you for further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will check with the sales department for the type of handset you are looking for and provide feedback or have them contact you for further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply05 Feb 2019, 15:30
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will check with the sales department for the type of handset you are looking for and provide feedback or have them contact you for further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will check with the sales department for the type of handset you are looking for and provide feedback or have them contact you for further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
EH
Este H's updateReviewer Update
12 Feb 2019, 11:23Any news on my handset, please?
EH
Este H's update12 Feb 2019, 11:23
Reviewer Update
Any news on my handset, please?